How can we help you?


Welcome to Support! You'll find the answers to your most pressing questions about our family of brands here, from how to manage your account to how to become a recipe tester.

Our family of brands

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How do I change my magazine mailing address?

You can update your mailing address on your magazine from your Cook's Illustrated or Cook's Country account page, where you can log in to with your account number or current mailing address.

On your magazine account page, click “Change Your Address” on the left side of the screen. Once you have entered your new address, click “Save My Changes.”

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How do I update information on my web membership?

You can log in to your web account by clicking on your name or “Account” in the upper right corner and “Manage” in the drop down menu. Or you can click here.

In your account, you can edit your personal information, including your email and billing address, change your password, and upgrade your membership.

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How do I change my magazine automatic renewal options?

To update your magazine subscription automatic renewal option, visit your Cook's Illustrated or Cook's Country account page and sign in with your account number or mailing address.

Once you have logged in, click on “Change Your Automatic Renewal Status.” On the next page, select “Stop My Auto Renewal” and then click “Save My Preference.”

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How do I renew my web membership?

Log in to your web account here and click “Renew this Membership” on the left side of the screen.

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How do I renew my magazine subscription?

To renew your magazine subscription, log in to your Cook's Illustrated or Cook's Country account page with your account number or mailing address.

Once you're logged in, click on “Renew Your Subscription” and follow the instructions to renew your subscription.

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When does my magazine subscription expire?

The expiration date of your subscription is located on your magazine wrapper above your name. You can also find your expiration date by logging in to your Cook's Illustrated or Cook's Country magazine account. Your expiration date will be listed next to the magazine title.

If your subscription has been automatically renewed with a balance due, the expiration date will be pushed out an additional year.

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How do I cancel my magazine subscription?

You can cancel your magazine subscription from your Cook's Illustrated or Cook's Country account page. Login with your account number, which you can find on your invoice, or your mailing address. Once you're logged in, click “Cancel Your Subscription” on the left side of the screen. If you do not see that option, your subscription has either expired or has already been canceled.

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How do I cancel my online membership?

To cancel your membership, please call 1-800-611-0760.

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How do I cancel my digital magazine subscription?

iPad: Log in to your iTunes Account, and look for the option to manage your subscriptions under “Settings,” where you can turn off auto-renewal for your subscription.

Kindle: Log in to your Kindle account, and click on “Manage Subscriptions.” For any questions about your Kindle subscription, you can also contact the Kindle Customer Service department at 1-866-321-8851.

Nook: Log in to your Nook account, and click on My Account > Account Settings in the top menu. From there, look for “Manage Subscriptions” under “Digital Management.” You can also contact the Nook Customer Service department at 1-800-THE-BOOK (1-800-843-2665) or email them at newsstand@barnesandnoble.com.

Google Play: Your Google Play subscription can be managed through your Google Play account. For more information, please refer to the Google Play Subscription Help website.

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What is the cost of an Online Cooking School membership?

When signing up for our Online Cooking School, you will be able to select from one of two membership options:

  • $19.95 Monthly Membership WITHOUT Instructor Access – These self-guided memberships offer access to the entire catalog of Technique Lessons, Cooking Basics, and Recipe Lessons.
  • $39.95 Monthly Membership WITH Instructor Access – Instructor-led memberships offer access to the full catalog of Technique Lessons, Cooking Basics, and Recipe Lessons, as well as access to our world-renowned test kitchen instructors who are available to create personalized lesson plans, answer your questions, guide you through the material, and provide feedback on your assignments
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How do I sign up for a Multi-Site web membership?

You can sign up here for a yearly Multi-Site membership, which gives you access to all content from CooksIllustrated.com, CooksCountry.com and AmericasTestKitchen.com, as well as +1,000 recipes in our Cookbook Collection. During the sign-up process choose one of our three websites. Before completing the order, you'll be prompted to upgrade to the multi-site option.

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Where is my cookbook order?

Packages shipped USPS standard from our warehouse typically take 1-2 weeks for delivery within the US. You'll receive an email confirmation with tracking once your order has been shipped. Please allow 24 hours for the USPS to generate updates to your shipping status.

Packages usually take 4-6 weeks to ship to Canada and 6-8 weeks for any other international order.

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How do I pay my magazine bill?

To pay your magazine bill, log in to your Cook's Illustrated or Cook's Country account page with your account number or mailing address.

If you see “Pay Now” next to your magazine subscription, click the button and enter your payment information to complete your payment.

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How do I place an order for a cookbook?

You can check out our collection of cookbooks at our online bookstore.

If you'd prefer to place your order over the phone, give us a call at 1-800-611-0759 (Monday through Friday, 8am to 7pm CST), and we’ll be happy to help!

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Where is my magazine?

How do I order back issues? We'd be happy to place an order for a single back issue for you! Simply give us a call at 800-611-0759 inside the U.S. You can also buy our back issues of Cook's Illustrated and Cook's Country in bound annual editions at our bookstore.

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How do I give a gift?

Cook's Illustrated gift magazine subscriptions can be purchased here, and Cook's Country gift subscriptions can be ordered here.
Gift website memberships can be purchased at AmericasTestKitchen.com, CooksIllustrated.com, or CooksCountry.com. If you're interested in a Multi-Site membership, an upgrade option will be available before you complete your order. Be sure to double check the information of the person receiving that gift.
Gift memberships to the Online Cooking School can be purchased here.

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I received a damaged book or an item is missing from my order. What should I do?

If your order arrived damaged or if something is missing from your order, you can contact us at 1-800-611-0759 or send us an email, and we'll be happy to replace it!

If you received a damaged item from another retailer, please reach out to them directly for assistance.

We aren't able to replace books that have been damaged due to regular wear and tear.

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How do I return a cookbook?

You can return a cookbook by filling out and printing our pre-paid return label, here.
Please make sure to hang on to the bottom half of your return label so you can track the return of your package. If you have any trouble printing the return label, give us a call at 1-800-611-0759 and we’ll be happy to help you.
We're unable to accept returns on our Daily Deals or Kits for Cooks.

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I have a question about my Daily Deal or ATK Shop order.

For questions about our Exclusive Daily Deals, or to check on your Daily Deal purchase, visit our ATK Shop page here.

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I have a web membership. Why can't I see this recipe?

The recipe you’re trying to view may not be included in your membership, which is why you would see a symbol of a lock and an upgrade request when trying to view it.

You can update your search options on the search results page. On the left side of the search results page, you'll see a box labeled “Results From” and four different options. Make sure that only your membership is checked, and you should be able to access all those results.

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If I have a subscription to a magazine, do I also get web access?

A magazine subscription is separate from a web membership and doesn't include online access.

You can access videos and Online Extras for the current Cook's Illustrated issue’s recipes for up to four months after the issue was published by clicking on the current issue here.

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Can I save a recipe or article?

You can save a recipe or article by using our Favorites feature. Favorites are designed to let you bookmark and organize your favorite recipes into categories and menus. Click the “Save” ribbon or “Add to Favorites” to bookmark a page, and click on “Favorites” to refer back to your favorite recipes.

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Why can't I log in to the site?

If you’re sure you’re on the right website, try these tips:

  1. Our usernames and passwords are case sensitive. Make sure you’re entering your email and password the same way you did when you set up the account.
  2. Make sure there are no spaces before your email address or password.
  3. If your computer automatically fills in your username and password, try erasing this information from the login screen and entering your information manually.
  4. Make sure you have cookies enabled.
  5. If you have antivirus or firewall software, make sure that we are listed as a “safe site.”
  6. Check the clock on your computer. If it’s not accurate, our website might not work properly

If you're still having trouble, give us a call at 800-526-8442 or send us a message, and we'll be happy to help!

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How is the Cook's Illustrated digital magazine edition different from the print magazine?

In addition to all the articles in the magazine, the digital edition has videos to accompany every master recipe as well as specially designed slide shows to illustrate step-by-step procedures to ensure your recipe comes out right.

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Can I take the Online Cooking School courses on my iPad or tablet?

The Online Cooking School has been built to work on iPads and tablets. Formatting may differ on some non-Apple tablets.

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How can I prepare the recipe with different ingredients or size alterations?

Here at America’s Test Kitchen, we pride ourselves on our tireless research and rigorous testing to ensure that each recipe we bring to you comes out right, every time! That’s why we won’t recommend altering our recipes with ingredient swaps or portion alterations, due to changes in flavor, texture, cooking time, and other variables that might alter our final version. While we encourage all home cooks to experiment, if we haven’t tested it, we won’t speak to any variations you make on our thoroughly-tested recipes.

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I have allergies and special dietary needs. How can I alter your recipes to meet them?

While we haven’t developed alternatives to most of our recipes to suit food allergies and dietary restrictions, we certainly will consider addressing them in future issues.
We know that for many of our fans, allergies and special dietary needs play a big role in your choices in the kitchen. Providing detailed allergen and nutritional information is a complicated and exacting science, and not our area of expertise. And just like with our recipes, we believe that anything worth doing is worth doing right!
Although we cannot endorse them, you may find the following websites helpful:
http://www.foodsubs.com - offers food substitutions for ingredients
https://www.foodallergy.org - offers clinical information on food allergies
We also offer a handful of titles that focus on cooking lighter:
Comfort Food Makeovers: https://americastestkitchen.buysub.com/america-s-test-kitchen-special-magazine-issues/america-s-test-kitchen-comfort-food-makeovers.html
The America’s Test Kitchen Healthy Family Cookbook: https://americastestkitchen.buysub.com/best-sellers/the-america-s-test-kitchen-healthy-family-cookbook-bks.html
The Best Light Recipes: https://americastestkitchen.buysub.com/cook-s-illustrated-cookbooks/the-best-light-recipe-bks.html
Cook’s Country magazine also includes a “Recipe Makeover” column that focuses on taking the guilt out of some of our favorite recipes, and includes nutritional information.

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I love your Gluten Free Cookbook, but I also can’t eat dairy. What can I substitute?

We haven’t developed a publication dedicated solely to Gluten Free- Dairy Free recipes, but we have included some dairy-free variations for many of the recipes in The How Can It Be Gluten Free Cookbook Vol. 2.
https://americastestkitchen.buysub.com/homepage/the-how-can-it-be-gluten-free-cookbook-volume-2.html
We also wrote an article in our online Gluten Free Guide about how to replace dairy in Gluten Free cooking, which can be found here.

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I have a question about an America's Test Kitchen recipe. Can you help me?

We can! Please keep in mind we won’t answer questions regarding substitutions, alterations, allergen or nutritional information regarding our recipes. We also can’t speak to recipes that we haven’t developed here in the test kitchen.
To speak with our editorial team, please email us at cooks@americastestkitchen.com.

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Does your show follow FDA Regulation?

Everything we do at America’s Test Kitchen is chosen with the home cook in mind. Because we are not serving the public, we do not require our test cooks to wear hair nets, gloves, etc. While we consider ourselves authorities on food, we rarely comment on issues of food safety. If that is your main concern, I'd recommend that you contact the FDA for their guidelines.

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What is the difference between your websites?

At AmericasTestKitchen.com, you can view clips and full episodes of the America’s Test Kitchen TV show as well as access recipes, equipment reviews, and taste tests from the show. ATK recipes tend to cover a wide range of cooking styles.

At CooksCountry.com, you can view clips and full episodes of the Cook’s Country TV show as well as access recipes, equipment reviews, and taste tests from both the show and Cook’s Country magazine. Cook’s Country recipes are based on more classic American cuisine.

At CooksIllustrated.com, you can access every recipe, taste test, equipment review, and more from 20+ years of Cook’s Illustrated magazine. Cook’s Illustrated focuses on restaurant-style recipes for the home cook.

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How do I see the recipes from your TV show?

You can register here for free access to recipes and episodes from the most current season of America’s Test Kitchen and Cook's Country.

Once you register your email address you can select “Watch Our Show” in the top navigation bar, Browse by Episodes, and select from the current season.

The most current seasons of America's Test Kitchen and Cook's Country are available to all viewers. If you want access to expired content from all previous seasons we offer a 14 Day Free Trial that might get you interested in a yearly membership.

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What is America's Test Kitchen Online Cooking School?

Our Cooking School is designed to help cooks of all levels master a variety of cooking techniques from anywhere and at any time. Our interactive online cooking tools help teach cooking concepts and test your understanding of these concepts. Courses and lessons vary in duration, and you can spend as much or as little time as you’d like with a course. There is no set schedule and no limit to how many courses you can take at any time. Preview our course catalog here.

Most courses and lessons don't require specialized kitchen equipment, and each course clearly outlines the tools and equipment that you will need.

We don’t currently offer grades for the courses, and there are no prerequisites to sign up. If you sign up for instructor access, you'll receive thorough feedback from your instructor, and he or she will work to help you improve your craft in the kitchen. The Online Cooking School also has content quizzes after most lessons, which is a great way to gauge your own progress!

If you're interested in giving the Online Cooking School a test drive, you can sign up for a 14-Day Free Trial here.

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What's the difference between an Instructor-Led membership and a Self-Guided membership?

A Self-Guided membership gives you access to our entire catalog of Cooking Basics, Technique Lessons, Recipe Lessons, and In-Depth Courses.

An Instructor-Led membership gives you access to the same catalog of content as our Self-Guided membership and also includes access to our test kitchen instructors, who can provide you with personalized learning plans, answer your questions, guide you through material, and provide feedback on your assignments.

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How can I submit a question for the radio show?

You can call our toll-free number, 855-34-COOKS, and leave a message with your cooking question as well as your name, location, and phone number. If your question is chosen, we'll call you back within a few weeks.

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How can I become a recipe tester?

Click here for the opportunity to test our recipes currently under development!

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I found the rooster! Where can I submit my entry?

Click here to submit your entry to the “Find the Rooster” contest!

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How do I contact the editors or submit a Quick Tip for Cook's Illustrated?

Questions and comments can be sent to cooks@americastestkitchen.com, and Quick Tips can be sent to quicktips@americastestkitchen.com

You can mail your Quick Tips submissions or feedback to us at Cook's Illustrated Editorial Department, 17 Station Street, Brookline MA 02445. While we welcome your questions and feedback, Cook's Illustrated and Cook's Country do not accept freelance submissions.

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What will you do with my e-mail address?

America's Test Kitchen will not sell, rent, or disclose your email address to third parties unless otherwise notified. Your email address is required to identify you for free access to content on the site. You will also receive free newsletters and notification of America's Test Kitchen specials.

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What are the announcements I’m seeing on www.AmericasTestKitchen.com and www.CooksCountry.com?

These announcements acknowledge the support of our sponsors when you watch or view our TV episodes and recipes online at www.AmericasTestKitchen.com and www.CooksCountry.com.

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What are sponsors?

America’s Test Kitchen and Cook’s Country have relied on sponsors since the very first season. Our sponsors’ financial support covers the costs of filming, editing, and distributing the series to your local public television station. Without them, we wouldn't be able to produce our TV programs!

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How does this differ from advertisement?

Sponsors do not influence our editorial content, and we do not endorse our sponsor's products on our television show. America’s Test Kitchen will always remain ad-free, and you can expect the same level of trust and unbiased approach from us.

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So why do you charge for your services?

While our sponsors support our TV production costs, contributions from our members and subscribers allow us to continue to do what we love best: create unbiased content and fool-proof recipes, free of ads.

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Then why are you on public television?

We’re able to air on public TV thanks to your financial support of your own local public television station! Your donations to your local station allow them to carry the America’s Test Kitchen series as well as other programming.

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What is Cook's Science?

Cook’s Science is a digital experiment from America’s Test Kitchen. It will bring reported stories and innovative recipes from the world of food and science into home kitchens. It is made up of a curious team of cooks, scientists, and journalists who are passionate about asking big questions, reporting the stories, experimenting, and developing foolproof recipes.

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